Admin, Finance & Customer Support Built for Trades, Billed by the Hour
A dedicated virtual assistant who already understands trade businesses. Our team is already hired and trained, so most tradies are matched within a day. Start from 10 hours a week and scale up as you grow.
- Cost
- $28–$38/hrAUD, excl. GST — depending on category
- Minimum
- 10 hrs/weekNo lock-in contract — 30 days' notice
- Who's included
- 1 dedicated VAMatched within a day, working Australian hours
- Combine services
- Save 5–10%5% off two categories, 10% off all three
You pay for the hours you need. Nothing else.
Most admin support gets sold as a flat monthly retainer whether you use it or not. We do it differently: you pay for the hours you need, in the category you need them, and nothing else.
Every VA we place is matched specifically to trade businesses — they already understand job scheduling, quote follow-up, and what a customer expects when they call a tradie, not a call centre.
Pick the support you actually need
Admin & General
$28/hourEveryday admin handled by a VA who knows the trade industry.
- Dedicated VA matched to your trade
- Phone answering and message taking
- Job booking and scheduling
- Email inbox management
- Job confirmations and reminders
- Weekly summary report
Finance & Bookkeeping
$38/hourKeep the books straight without hiring in-house.
- Dedicated VA matched to your trade
- Invoice sending within 24 hours
- Payment and quote follow-up
- Bank reconciliation
- Expense and receipt tracking
- Xero / MYOB data entry
- Monthly finance summary
For BAS lodgement or tax advice, we'll refer you to a registered BAS agent or accountant.
Customer Support
$30/hourNever miss a customer again.
- Dedicated VA matched to your trade
- Phone, email and chat enquiry handling
- Booking and appointment support
- Complaint handling and escalation
- Review request follow-up
- Weekly summary report
Choose your hours
There's no fixed package — just pick a category and the hours that suit your workload.
| Category | Rate | 10 hrs/wk | 20 hrs/wk | 40 hrs/wk |
|---|---|---|---|---|
| Admin & General | $28/hr | $280/wk~$1,212/mo | $560/wk~$2,425/mo | $1,120/wk~$4,850/mo |
| Finance & Bookkeeping | $38/hr | $380/wk~$1,645/mo | $760/wk~$3,291/mo | $1,520/wk~$6,582/mo |
| Customer Support | $30/hr | $300/wk~$1,299/mo | $600/wk~$2,598/mo | $1,200/wk~$5,196/mo |
All prices in AUD, exclusive of GST. Monthly figures are approximate, based on 4.33 weeks per month.
Need more than one type of support?
Plenty of businesses need admin help and someone chasing invoices and someone answering the phone. Drag the sliders to see exactly what that costs.
Your hours per week
How it's staffed
- Admin & Customer Support are similar enough in skillset that one VA can usually cover both — you're billed at the Admin & General rate of $28/hour for their blended time.
- Finance & Bookkeeping always requires a separate, specialist VA — different software, different training — billed at its own $38/hour rate.
The discount
- Combine any 2 categories → 5% off your total hours.
- Take all 3 categories → 10% off your total hours.
The calculator applies both the blended rate and the discount automatically, so the number you see is the number you'd pay.
A $26.55 an hour admin doesn't cost you $26.55 an hour
Add super, leave loading, payroll tax, recruiting and equipment and the real number lands a long way north of the wage. Here's 20 hours a week, side by side.
| Local part-time hire | A Tradies Wife VA | |
|---|---|---|
| Wages | ~$27,600/yr20 hrs × $26.55/hr average AU admin rate | $29,120/yr20 hrs × $28/hr — and that's the lot |
| Super (12%) | +$3,312/yr | Included |
| Leave loading, payroll tax, recruiting, equipment | +$8,000–12,000/yrTypical loaded overhead | Included |
| Training, managing, cover when they're away | Your timeThe bit nobody puts a number on | Included |
| Approx. total | $39,000–43,000/yr | $29,120/yr |
| What that really costs per hour | $37–41/hrNot the $26.55 on the payslip | $28/hrFlat. No on-costs. |
| You keep | — | ~$10,000–14,000a year |
Figures are illustrative industry averages based on published Australian administration assistant salary benchmarks, not a guarantee. Your own costs will vary.
Not a call centre. Not shared. Yours.
Here's the bit people always ask about: your VA isn't in Australia, and that's exactly why it works.
We recruit, train and manage skilled Virtual Assistants based in the Philippines who specialise in trades admin. They're not a generic call centre and they're not shared between twenty other businesses. Each VA is matched to you, trained on your systems, and works your hours — so it feels exactly like having admin staff in-house, without the in-house cost.
Why the Philippines? It's home to some of the best English-speaking admin and customer service talent in the world, with a strong work culture built around exactly this kind of role. Combined with the cost of living, it means you get a highly skilled, dedicated team member for a fraction of what a local hire would cost — without cutting corners on quality.
We work with the tools you already use
Job management
ServiceM8 · Tradify · Simpro · AroFlo · Google Calendar
Invoicing
Xero · MYOB · QuickBooks · ServiceM8
Communication
Gmail · Outlook · Any phone system
Already using something else? No problem — we'll work with whatever you've got.
From first chat to admin handled
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Free consult
Book a free chat through the contact form or give us a call. We'll talk through what you need covered, which categories fit, and roughly how many hours a week it'll take.
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We match and train your VA
You get a dedicated VA, hand-picked for your trade and briefed on your tools, your customers, and how you like things done. We handle all the recruitment, training and management — you just tell us what you need. Because our team is already hired and trained, most tradies are matched with their VA within a day.
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Kickoff and handover
Your VA is set up on your systems — ServiceM8, Xero, Gmail, whatever you use — and working Australian hours, so calls get answered and jobs get booked while you're on site.
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Ongoing support
Weekly summary reports, regular check-ins, and a replacement guarantee if your VA is ever not the right fit — so the admin stays handled, no matter what.
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No lock-in
No lock-in contract and no fixed term — just 30 days' notice if you want to stop or wind your hours back. Adding hours or a new category can happen any time, no notice needed.
Sound like you?
This is for you if…
- You're great at the work but drowning in the admin
- You're missing calls because you're on the tools
- Invoices are going out late, or not at all
- You've got unpaid invoices sitting there that nobody is chasing
- You want to grow, but you're the bottleneck
- You've thought about hiring a receptionist but can't justify the cost
- You just want someone else to deal with it
This isn't for you if…
- You love doing your own admin (we've never met a tradie who does)
- You're not ready to hand over control — we'll help you get there
The questions we get asked most
How long until I actually get a VA?
Usually within a day. Our VAs are already hired, trained and on the team — we're not going out to recruit once you've signed. We match you with whoever fits your trade and the categories you need, get them set up on your systems, and you're away.
How is this different from a fixed monthly package?
You only pay for the hours you use, in the category you need. No paying for a "full-time VA" if you only need 15 hours a week of admin support.
Can one VA do more than one type of work?
Admin & General and Customer Support can usually be handled by the same VA — and when they are, all of those hours are billed at the lower $28/hour Admin rate. Finance & Bookkeeping is always a separate, specialist VA: different skillset, different software.
Is there a lock-in contract?
No fixed term and no lock-in. All we ask is 30 days' written notice if you want to stop or cut your hours back — your VA is a real person on our team, and that gives us time to move them onto other work. Adding hours or a new category can happen any time, no notice needed.
What if my VA isn't the right fit?
We'll replace them. Every placement comes with a replacement guarantee — tell us it isn't working and we'll match you with someone new.
Do you handle BAS lodgement or tax?
No. Finance & Bookkeeping covers invoicing, payment follow-up, reconciliation, expense tracking and data entry. For BAS lodgement or tax advice we'll refer you to a registered BAS agent or accountant.
What trades do you work with?
All of them, Australia-wide — electricians, plumbers, builders, landscapers, HVAC, concreters and everything in between. If you run a trade business and the admin is eating your evenings, we can help.
How do I get billed?
Monthly, in advance. We invoice your committed hours at the start of each month — 10 hours a week works out to 43.3 hours — and any extra hours you use are added to the following month's invoice. One invoice a month, and you always know what's coming out and when.
Can I change my hours later?
Yes. Adding hours or bringing in another category can happen straight away — mix and match across Admin, Finance and Customer Support as your business changes. Winding hours back needs the same 30 days' notice as cancelling, because your VA's time is committed to you.
Ready to get some of your week back?
Tell us what's eating your time and we'll match you with the right support.